We1wij Privacy Policy – Our Commitment to Protecting Personal Data Every Malaysia Member

1. Information We Collect

We1wij collects several types of information when you register and use our platform. Collecting this information is necessary to enable us to provide a secure, personalised, and high-quality service to every member.

Information you provide directly:

• Full name, date of birth and gender upon account registration.
• Email address and phone number for communication and account verification.
• Bank account or e-wallet information for deposit and fund withdrawal purposes.
• Identity verification documents (such as a national ID or passport) during the KYC process.
• Game preference information and transaction history on the we1wij platform.

Information collected automatically:

• Your device's IP address, web browser type, and operating system.
• Approximate location data based on IP address (not GPS).
• Login session times and durations, pages visited and platform usage patterns.
• Cookie and tracking technology data as described in section 5 of this policy.

2. How We Use Your Information

The information we collect is used solely for legitimate and necessary purposes. we1wij is committed to not using your data beyond the scope stated in this policy.

3. Sharing Information with Third Parties

We1wij does not sell your personal data to any third party. However, there are limited situations where we need to share information with certain parties to enable our services to function:

• Payment providers: DuitNow, FPX, Touch 'n Go, Boost, and GrabPay require transaction information to process your deposits and withdrawals.
• Game providers: Some technical information is shared with game providers to ensure games function correctly.
• Legal authorities: we1wij is required to disclose information when directed by a court or competent authority through a valid legal process.
• IT service providers: Companies providing us with technology infrastructure are bound by strict confidentiality agreements and may only process data according to our instructions.

In all of the above situations, we ensure that the receiving party operates under data protection standards equivalent to or higher than our own.

4. Data Security Measures

We1wij continuously invests in the latest security infrastructure to ensure your personal data is always protected. The following are the security layers we have implemented:

• 256-bit SSL Encryption for all data communications between your device and our servers.
• Two-factor authentication (2FA) available and recommended for all member accounts.
• Real-time threat monitoring that automatically detects and blocks unauthorised access attempts.
• Internal access control that restricts access to sensitive data only to staff who require it for their specific tasks.
• Regular security audits by independent third parties to assess and strengthen our systems.
• Secure data backup that are encrypted and stored in separate locations to prevent data loss.

While we implement all reasonable security measures, no system can guarantee 100% absolute security. We encourage you to take your own protective steps as well, such as using a strong password and not sharing your login credentials.

5. Cookies and Tracking Technologies

We1wij uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collects information on how you use the platform to help us improve the user experience. All data is non-personally identifiable.
• Functional cookies: Remembers your preferences such as language and display settings to deliver a more personalised experience.
• Analytics cookies: Helps us understand aggregated usage patterns for platform improvement purposes.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect the full functionality of the we1wij platform.

6. Your Rights Regarding Personal Data

As a we1wij member, you have the following rights regarding your personal data. We fully respect and facilitate the exercise of these rights.

7. Data Retention Period

We1wij retains your personal data for as long as your account is active or as long as necessary to provide services to you. Retention periods vary depending on the type of data:

• Active account data: Retained for as long as your account remains active and for the required period following account closure.
• Financial transaction records: Retained for the duration required by applicable legal and financial regulations.
• Support communication logs: Retained for 2 years from the date of last interaction.
• Analytics data: Anonymised data is retained for long-term analysis to support platform improvements.

Once the retention period expires, data will be permanently deleted or anonymised in accordance with our secure data disposal procedures.

8. Children's Privacy and Minor Protection

We1wij strictly prohibits use of the platform by individuals under the age of 18. We do not knowingly collect or process personal data from minors.

Should we find that personal data of underage minors has been collected without proper age verification, we will take immediate steps to delete that data and close the relevant account.

If you are a parent or guardian and suspect that your child has registered an account at we1wij, please contact our customer support team immediately for further action.

9. Amendments to This Privacy Policy

We1wij reserves the right to update this Privacy Policy from time to time in line with changes to laws, technology, or our business practices. The date of the latest amendment is always displayed at the top of this document.

For significant amendments that affect your rights, we will provide at least 14 days' advance notice via your registered email or in-platform notification. Continued use of the platform after the amendment's effective date constitutes acceptance of the updated policy.

We encourage you to review this Privacy Policy periodically to ensure you are always aware of how your information is protected.

10. Contact Us About Privacy

If you have any questions, concerns, or wish to exercise any of your rights regarding personal data, you may contact the we1wij privacy team through the following channels:

• Privacy email: [email protected]
• Live chat: Available 24/7 on the we1wij platform
• General support: [email protected]

Our team will endeavour to respond to all privacy-related inquiries within 3 business days. For more complex requests such as data access or data deletion requests, processing may take up to 14 business days.